Technical Support Analyst III

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

The Emergency Communications division of the Department of Emergency Services is looking for a qualified applicant to fill the position of Technical Support Analyst III. 

This position provides excellent benefits, including health insurance, retirement savings programs, wellness discounts and incentives, and many other great benefits such as paid leave time. For a look at our benefits package, see our 2024 Open Enrollment Guide.

The Technical Support Analyst III maintains the service and integrity of the County radio system, supporting auxiliary communications equipment for the radio system, and equipment used in the 911 operations of the County Communications Center.

• Performs troubleshooting, research, and analysis of highly technical issues involving the County radio system and subscriber units.
• Maintains the radio system network database and creates and installs radio programming information into subscriber units operating on the County radio system.
• Maintains and provides troubleshooting for County radio system infrastructure including generators, UPS, and HVAC systems; required to respond to various radio sites and agency facilities throughout the County.
• Coordinates and works with vendors to maintain and repair essential elements of the County radio system and other communications technology including BDA/DAS systems throughout County facilities.
• Performs troubleshooting, research, and analysis of hardware, software, and applications utilized in the County Communications Center.
• Performs troubleshooting and coordination for the phone systems utilized in the County Communications Center

An Associate's degree in Information Technology (or related field) and three (3) years related experience in electronics, two-way radio, and telecommunications are required. 

Bachelor's degree is preferred.

Education can substitute for experience and experience can substitute for education.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency. A valid driver's license with an acceptable driving record is also required.