Maker Services Specialist

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Johnson County Library is a 14-branch suburban library system with a long history in our community. A suburb of the Kansas City metro area, our county is growing and diversifying. We serve neighborhoods ranging from urban to suburban to on-the-edge-of rural. We prize innovation and commitment to learning. We are a fun, forward-thinking organization with a mission to enrich people's lives.

The Johnson County Library seeks engaged, qualified candidates to fill the position of Maker Services Specialist.  The Maker Services Specialist plays an integral role in a patron's experience at the MakerSpace. As a front-line resource, this role is responsible for supplying great patron experience in a Johnson County Library branch, MakerSpace, online, or in the community.  Applications for this job will be accepted through the end of the day on November 11, 2024.  Duties include:

• Greets all MakerSpace guests; provides patrons one on-one instruction and training on MakerSpace resources including 3D printers, laser cutters, CNC and vinyl cutting, sewing, and other digital fabrication equipment; develops and maintains product knowledge regarding tools, equipment, materials, and software for specific projects in order to meet the needs of patrons using Maker Services; maintains a safe and comfortable library environment; completes checklists for opening and closing procedures; tracks statistics; performs basic maintenance on equipment as needed; seeks additional support from Maker Services Coordinators to address advanced patron inquiries, research, and outreach needs.
• Understands and promotes the Library and its services; supports patron engagement with Library catalog and Maker Services website by offering access support and basic training; maintains a general knowledge of Library principles and values, including intellectual freedom principles, Patron Advisory Services, current JCL promotions, events, programs, and related information that supports a patron’s ability to maximize JCL resources available to them.
• Develops and maintains Maker Services knowledge and equipment; proactively and regularly monitors basic safety, security, and cleanliness protocols, including workplace safety and security training, adhering to all relevant guidelines; conducts initial issue assessment and/or troubleshooting of equipment issues; escalates facility issues through appropriate channels and procedures.
• Provides informal tours to introduce new patrons to the MakerSpace and its wide range of resources and tools; supports program delivery; promotes systemwide programs, outreach, and initiatives.
• Attends meetings, conferences, workshops, and training sessions; reviews publications and other materials to become and remain current on principles, practices, and new developments in digital fabrication and design; works with supervisor, subject matter experts, and Learning & Development to identify training, development and growth opportunities and requirements for Maker Services.
• Creates an environment of teamwork, collaboration, and support with Maker Services Facilitators; collaborates and communicates with internal stakeholders, as well as County and community partners to expand the impact of Maker Services and Library.

Minimum Job Requirements:

60 hours of college credit in any field are required.  Two (2) years of customer service experience is also required. 

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Education/Experience Substitutions:

Experience may be substituted for education.

Preferred Qualifications:

One (1) year of experience working in a MakerSpace or similar environment is preferred.

Physical, Environmental, and Special Working Conditions:

Lifting:  Up to 50 pounds.

Exposure to fumes and/or chemicals.

Exposure to loud noises.

Safety sensitive job.

All County employees may be called upon to assist other departments in a declared emergency situation.

Evening and weekend work required.