Human Services Manager (Manager III)

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!  Aging and Human Services is recruiting for the position of Human Services Manager (Manager III).  First review of applications will be July 7.

Job duties include:

• Supervises and mentors a team of Human Services Specialists, Accessibility Case Manager, and an Accessibility Homemaker, providing training, guidance, and oversight; sets and communicates the vision for the team in alignment with department strategic goals; serves as a subject matter expert and clinical resource for professional client service decisions; oversees day-to-day operations for assigned Human Services offices and programs.
• Oversees delivery and implementation of case management services, including economic mobility and essential needs programs (e.g., utility and rental assistance); develop and implement structured case management approaches that include goal setting, outcome tracking, and file documentation; leads the HS team in case management software launch, implementation, and training; develops and updates policies and procedures for HS and Accessibility functions; evaluates community needs and recommends or develops new programming and services in response; coordinates staff participation in countywide initiatives such as IRIS, the Continuum of Care (CoC), and other collaborative networks.
• Manages approximately $1,000,000 in funding for the Utility Assistance and Rental Assistance programs; monitors expenditures, provides budget oversight and ensure fiscal accountability; coordinates funding proposals and budget requests to cities, nonprofit partners, and other agencies; represents the department in discussions and negotiations with municipalities, utilities, and funders.
• Oversees the Accessibility program, including service programming and delivery; ensures adherence to eligibility guidelines, program policies and service standards; guides strategic planning, training, and quality improvements for the program with an emphasis on maintaining client independence in the home.
• Represents the Human Services division in community partnerships, coalitions, and funding discussions; identify and fill service gaps through collaboration with internal and external partners; introduce new tools and resources that improve service delivery and enhance client outcomes.

Bachelor’s degree in Social Services, Public Administration or relevant field; three (3) years of experience in social services, public administration, or program development and budget management or relevant experience; two (2) years of experience in public advocacy are required.

Master’s degree in Social Services, Public Administration or relevant field; two (2) years leading, directing, supervising, or coordinating the work of others; two (2) years of experience with public funding requests and grant management are preferred.

Previous experience as a social worker or relevant position highly preferred.

Experience may be substituted for education.