Customer Service Representative (Customer Service I)

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Johnson County’s Planning, Housing and Community Development Department manages programs and activities that support the independence, dignity and self-sufficiency of Johnson County residents. These services and opportunities primarily target older adults, people with disabilities, low-income families, and other residents who require assistance. The Johnson County Housing Division is currently seeking qualified candidates for the position of a Customer Service Representative.

This posting will close at 9:00 pm on Thursday, September 25, 2025.

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Minimum Job Requirements:

High school diploma or equivalent is required.  May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions.  Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

*All County employees may be called upon to assist other departments in a declared emergency situation.