Contractor Education Specialist

The Contractor Licensing team helps contractors navigate licensing requirements and supports the communities that rely on their work. This entry-level License Monitor position provides customer service and general administrative support for contractor licensing and related building permits, including reviewing forms, maintaining records, and processing payments. We offer an opportunity to learn local government operations while building customer service and administrative skills.

Essential Duties

• Assists the development and revision of training curricula with direct oversight and guidance; assists in identification of training needs; assists setting learning objectives and tasks; creates course materials, handouts and PowerPoints according to course objectives; applies principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Presents, facilitates and trains varied skill courses, workshops and development programs; supports organizational
  trainers and provides feedback in areas of improvement; serves in a train-the-trainer role; assesses employee
  progress to evaluate the effectiveness of training.
• Creates and edits classes in learning management systems; troubleshoots problems with registration and course
  completion; assists in content creation and revision using e-learning platforms.
• Coordinates training schedule with the hiring and training demands of the department/agency; assists in maintain
  training records and training plans; prepares and distributes evaluation surveys; processes reports on survey results and provides recommendations to appropriate parties; tracks and monitors training attendance for compliance with policy and regulatory agencies; monitors supply inventory and orders supplies; creates and disseminates reports; maintains training records and plans; develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
• Assists in ensuring that room or facility is prepared, supplies are available and trainers present; ensures equipment is in proper working condition; reserves rooms and facilities; books caterers.
• Reports on progress of employees under guidance during training periods; gives input on strategic training plans;
  serves on training related committees.
• Creates strategic goals for systemwide programming which align with organizational strategic plan; establishes metrics for program evaluation; analyzes data to measure programming effectiveness; reports impact of programming to administration.